Frequently Asked Questions

Welcome to Floral Lifestyle! We’re a small, family-run business creating beautiful handmade cushions, homewares and thoughtful gifts. We put lots of care into every item we make, and we want you to feel confident when shopping with us.

If you can’t find the answer you’re looking for below, please get in touch. We’re always happy to help!

About Our Products

Are your products handmade?

Our products are handmade by us, with care and attention to detail. As a family-run business, we love creating distinctive pieces for your home and gifts that can be treasured for years to come. Please check each product description for specific details.

Where are your products made?

Floral Lifestyle is now officially based on the Bucks/Ox border, but has roots in Norfolk where the business was first founded. So items are made in both locations still! 

Will my item look exactly like the photograph?

We do our best to show our products as accurately as possible. However, colours can look slightly different depending on your screen settings, and handmade items may have small individual variations. These details are part of what makes handmade products special.

Do you sell cushion covers on their own?

Yes! All cushions are available as a cover only or with a polyester cushion insert. You can make your selection on the product page.

What size are your cushions?

99% of our cushions are our standard signature size and style - 16 inches square and envelope back. 

How should I care for my cushion or homeware?

Care instructions vary depending on the fabric and product. Please follow the instructions on the individual product page and check these before washing or cleaning your item. If you’re unsure, just ask us before getting started.

Orders and Personalisation

Can I request a personalised or bespoke item?

We love hearing your ideas! If you have a particular design, colour combination or gift in mind, please get in touch to discuss your request. We’ll let you know what may be possible, along with any costs and estimated timescales, before you place an order.

What if the item I want is out of stock?

Some designs sell out, and availability can change. If your favourite item is unavailable, please contact us to ask whether it may be restocked or whether we can suggest a suitable alternative. We can’t guarantee that every sold-out design will return.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We’ll do our best to help, although we may not be able to make changes once your order has been prepared or dispatched. Your statutory rights still apply.

Can I buy an item as a gift?

Absolutely! We always want to make every occasion special and we will do everything we can to help. Our cushions, homewares and unique gifts are lovely for birthdays, Christmas and other special occasions. If you’re buying for someone else and have a special request, please just drop us a note in the section at the checkout or send us an email and we can write a personalised card 

Delivery and Postage

How much does delivery cost?

Delivery charges depend on your order, but will not exceed £7 for 4 cushions. If there is an occasion where postage is overcharged, we always refund the difference!  

How long will my order take to arrive?

Everything you see on our website is entirely handmade and most often, made to order. This means that after ordering, there will be a short time to wait before we dispatch your item(s). Sometimes this can be up to 10 days, but we do endeavour to dispatch as soon as we can. 

If you require an item within a certain time frame, please email us before ordering as we always try and accommodate every request. We may be able to prioritise your order and ensure it is made and reaches you in time.

Do you deliver outside the UK?

We only deliver to the UK

What should I do if my parcel hasn’t arrived?

In the unlikely event there is an issue with delivery, email us or get in contact via social media and we will resolve this as soon as possible. 

Returns and Refunds

Can I return an item?

We want you to be happy with your purchase. Please refer to our Returns and Refunds Policy for the full details of how to request a return, applicable time limits and any conditions. Your statutory consumer rights are not affected by our policy.

What if my item is faulty?

If you believe your item is faulty, please contact us with your order number and a description of the problem. We’ll discuss the appropriate next steps in line with your consumer rights.

Contact Us

How can I get in touch with Floral Lifestyle?

We’re always happy to chat! 

Email: jessica@florallifestyle.co.uk
Telephone: 07827 316973
Social media: www.facebook.com/florallifestyle 

You can also follow Floral Lifestyle on social media for new collections, behind-the-scenes updates and special offers.

Thank you for supporting our small family business. Every order means a lot to us, and we’re delighted to help you find something special for your home or someone you love.

The Floral Lifestyle Family